Privacy Policy of Fresh N Save
Welcome to Fresh N Save. This Privacy Policy describes how we collect, use, disclose, store, protect, and manage your personal information when you access or use our website, mobile application, or place orders via our services in Kerala, India.
By using our Service, you agree to the collection and use of your information in accordance with this policy. If you do not agree with the terms here, please do not use our Service.
1. Interpretation & Definitions
Interpretation
Words with initial capital letters have meanings defined below. These terms apply equally in singular and plural.
Definitions
| Term | Definition |
|---|---|
| Account | A unique account created for you to access parts of our Service. |
| Business | Refers to Fresh N Save, doing business in Kerala, India. |
| Cookies | Small data files placed on your device (browser, mobile) by our website or service. |
| Device | Any device that can access the Service (computer, smartphone, tablet). |
| Personal Data | Information that identifies or can identify an individual. |
| Service | The website, mobile app and any related features offered by Fresh N Save. |
| Service Provider | Third-party companies or individuals who process data on our behalf (e.g. payment gateways, delivery partners). |
| You / Your | Individual accessing or using the Service, or the entity on whose behalf such access is made. |
2. What Information We Collect
We may collect the following categories of personal information:
a. Information you provide directly
- Name
- Email address
- Phone number
- Delivery address (street, area, city, PIN/ZIP)
- Landmarks or special instructions
- Order details (which items, quantities)
- Payment information (via payment gateways)
- Account credentials (username, password)
- Profile preferences
b. Automatically collected information
- IP address
- Device type, operating system, browser type and version
- Usage data (pages visited, time spent, clicks)
- Geolocation information (with permission)
- Cookies, web beacons, similar tracking technologies
c. Information from third parties
- If you use third-party login (e.g. social media), we may receive your name, email, profile picture from that service (subject to your permission).
- Analytics and advertising partners may supply aggregated or pseudonymized data about usage behavior.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide, process, and fulfill your orders (including delivery)
- To manage your account, registration, login and profile
- To communicate with you (order confirmations, updates, customer support)
- To send you promotional messages, offers, newsletters (if you consent)
- To analyze usage and performance, improve our Service, products, and user experience
- To detect and prevent fraud, abuse, unauthorized access
- To comply with legal obligations (tax, audit, regulatory)
- For internal business operations (reporting, accounting, research)
4. Legal Basis for Processing (If applicable)
While Indian privacy law does not define “legal basis” components exactly like GDPR, we process your personal data when:
- It is necessary for performing a contract (your order)
- You have given consent (e.g. receiving promotional communications)
- We have legitimate interests (e.g. improving service, fraud prevention), provided these do not override your rights
- To comply with law or regulatory obligations
5. Sharing Your Information
We may share your personal data with:
- Service Providers / Vendors: For order fulfillment, payments, delivery, customer support, analytics
- Delivery partners: They receive your name, address, phone number for shipping
- Payment gateways / banks: For processing payments
- Affiliates / group companies (if any)
- Third-party marketing or advertising partners, only with your consent
- Legal / regulatory authorities, when required by law or to enforce our rights or protect safety
We require that third parties act consistently with this Privacy Policy and applicable laws in handling your data.
6. Cookies and Tracking Technologies
We use cookies, web beacons, pixel tags, and similar technologies to:
- Remember your preferences (language, locale)
- Keep you logged in (session management)
- Analyze site usage and performance
- Run advertising campaigns (if opted in)
You may control or disable cookies via your browser settings. However, disabling certain cookies may affect the functionality of the Service.
7. Data Retention & Deletion
We retain your personal data only as long as necessary for the purposes outlined here, or as required by law (e.g. financial records).
When we no longer need your data, we will securely delete or anonymize it.
You can also request deletion of your data (see Section 9).
8. Security of Your Personal Information
We adopt administrative, physical, and technical security measures to safeguard your personal data, including encryption, access controls, secure servers, and regular security audits.
However, no system is completely foolproof; we cannot guarantee absolute security. You play a part too — by keeping your password secure, avoiding phishing, etc.
9. Your Rights & Choices
Subject to applicable law, you have the following rights:
- Access / View your personal data
- Correct / Update inaccurate or incomplete data
- Delete / Erase your data (subject to legal or contractual constraints)
- Restrict / Object to processing, particularly for marketing
- Withdraw consent, where processing is based on consent
- Portability, where technically feasible
To exercise these rights, contact us (see Section 11). We may ask for verification before fulfilling your request.
10. Children
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent. If we become aware that we have collected data from a minor unlawfully, we will take steps to delete it.
11. Contact & Grievance Officer
If you have any questions, complaints or requests regarding this Privacy Policy or your data:
Fresh N Save
Email: info@freshnsave.com, info.freshnsave@gmail.com
Phone: +91 7559808680
City or Locality : Calicut
State or Province : Kerala
We aim to respond to your queries or grievances within a reasonable time 10 days.
12. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you by posting the new Privacy Policy on our Service with the “Last updated” date. If there are significant changes, we may send you a more prominent notice through email.
Your continued use of the Service after the changes constitute acceptance of the updated Policy.
13. Governing Law & Dispute Resolution
This Privacy Policy and any disputes shall be governed by and construed in accordance with the laws of India, particularly in the State of Kerala. Disputes shall be subject to the jurisdiction of courts in Calicut, Kerala.